Private Lessons Terms and Conditions

By confirming your booking (either via a third-party agent, directly to Mauna Kea Snowsports or Mauna Kea Snowsports associated members) and participation in snow sports activities you are agree and constitutes acceptance of the following all terms and conditions.

General Bookings Terms

• Your booking is only confirmed once payment is made in full.
• Mauna Kea Snowsports services are subject to availability.
• Private Lessons & Backcountry Tours can be transferred with at least 24 hours notice to another instructor / guide subject to availability.
• You can request a specific instructor; however, we cannot guarantee that we will be able to accommodate your request.
• For yours and our staff safety, during full day lessons a minimum 30-minute lunch break is required and can be taken at your leisure. Lunch is not provided.
• It is the responsibility of the person/s making the booking/payment to inform all other participants of all booking conditions and general information.
• You must follow the instructions of Mauna Kea Snowsports instructor or guide at all times. Failure to follow the instructions may result in termination of your participation in the snow sport activity. If instructor or guide consider your behavior to be dangerous or inappropriate during the snow sport activity, it may result in the termination of any further participation.
• Mauna Kea Snowsports or associated members are not responsible for any incidental expense agents or participants have incurred as a result of your booking.

• Lift Passes

  Lift passes are required to be purchased for the duration of lesson or guiding times when accessing a resort area. Mauna Kea Snowsports or associated members are not responsible of your lift passes so no refund will be given under any circumstances.

• Travelling in a Mauna Kea Snowsports vehicle or members personal vehicle:

  Mauna Kea Snowsports or associated members do not charge for transportation, this service may be offered and provided free of charge to you. In the case of travelling in a Mauna Kea Snowsports vehicle or associated member’s vehicle, it is the Mauna Kea Snowsports or associated member’s insurance that covers the vehicle and any associated costs from incidents that may occur. Mauna Kea Snowsports or associated members are not responsible or liable for any claims made concerning transportation in a Mauna Kea vehicle or associated member's vehicle.

• Deposit

  A 20% deposit non-refundable is required upon booking.

• Balance Due

  The full remaining balance is due 30 days prior to the lesson / tour commencement.

Media

• Mauna Kea Snowsports lesson and guiding programs may be recorded by a Mauna Kea Snowsports sponsored photographer / videographer. Customer acknowledges that they and their party’s likeness may appear in future print or digital media without remuneration.

Accident & Personal Liability

• All parties understand & agree that skiing, snowboarding and other sliding sports are a hazardous activity that involves risk of injury to yourself and is far from medical facilities.
• All parties agree that you have valid travel insurance which covers for the following; Any snow sports activities; Medical expenses for treatment required as a result of injuries sustained by you while participating in snow sports activities; Your own personal liability for the death or injury caused to another person as a result of your negligence. You must have insurance which covers you for accidents or injuries while skiing including in “off-piste” areas and rescue fees when accessing terrain outside of the resort boundaries. Mauna Kea Snowsports nor its members are not liable for any physical, mental or financial damage incurred by you as a result of your negligence or the negligence of a third party. You must attend a medical facility immediately should a member advise or deem it necessary. Mauna Kea Snowsports and its employees cannot be held liable for accident or injury, including serious body harm or injury resulting in death that occurs before, during or after your lesson/guide or tour.
• All those who partake in a Mauna Kea Snowsports or associated members product will indemnify and keep indemnified Mauna Kea Snowsports, its employees, affiliates and agents from all actions, suits, claims for damage and demands for personal injury, loss or damage.

Cancellations by the Customer

• Cancellation up to 30 days notice prior to your start day, 100% refund will be provided. The 20% considered as a deposit will be not refundable.
• Cancellation between 7 days and 14 days notice prior to your start day, 50% refund will be provided.
• Cancellation with less than 7 days notice prior to your start day, none refund will be provided for any reason.
• Cancellation for medical reasons with more than 7 days notice prior to your start day, full refund will be provided. Doctor’s certificate confirming your inability to participate in any snow sport activity will be required. If you fail to provide doctor certification no refund will be offered. The 20% considered as deposit will be not refundable.
• If you decide to terminate your participation in the snow sport activity earlier to the scheduled finishing time, no refund will be applicable.

Modification by the Customer

• Any attempt to modify your booking with less than 7 days notice prior to your start day may not be permitted and no refund will be possible.

Failure to attend and late attendance

• If you do not attend your scheduled snow sport activity, no compensation or refunds will be applicable.
• If you are late at your sport activity scheduled starting time is your responsibility, your activity will not be extended.

Cancellations by Mauna Kea Snowsports or Associated Members

• Mauna Kea Snowsports or associated members reserve the right to cancel any reservations which do not meet our booking terms or have not been paid by the due date.
• Mauna Kea Snowsports reserves the right to cancel any guided or instructional day before it is confirmed to run or due to circumstances beyond our control. If this occurs, you will be given the option of changing to another guided or instructional day if available or receiving a full refund. Mauna Kea Snowsports is not responsible for any incidental expense agents or participants have incurred as a result of your booking. If an alternative guided or instructional day is chosen and it is at a lower value than the original booked guided or instructional day Mauna Kea Snowsports will refund the difference. If the alternative guided or instructional day is of a higher value, then you will pay the difference in price.
• Extreme Weather causes the resort to cease operations, we will offer a reschedule or refund of you lesson or tour which have not commenced, a partial refund of the unused portion of your lesson or booking which have commenced. Refunds are no available if suitable terrain is available for your lesson or tour.
• If you don’t follow Mauna Kea Snowsports or associated members instructor / guide instructions during your participation in the snow sport activity or your behavior is considered dangerous no refund will be eligible.
• All refunds, where offered, will be paid in cash only.

Mauna Kea Snowsports

• Mauna Kea Snowsports cannot be held liable for the actions of its associated members. All Mauna Kea Snowsports associated members take full responsibility for their client's bookings and wellbeing. If a client takes legal action associated with an activity, this legal action must be between the client and the associated Mauna Kea Snowsports member. Mauna Kea Snowsports acts as an umbrella brand name for those associated members which allows them to offer their services within Niseko United and their affiliates.